Quality Assurance
Quality Assurance at IDL
At IDL, quality and food safety are central to every decision we make. We are proudly certified to the BRC Global Standard, one of the most respected and comprehensive food safety frameworks in the world. Our Quality Assurance program is also aligned with the principles of HACCP and GMP ensuring robust control across every stage of production.
The QA program is overseen by our Quality Assurance Manager, Nat, who is responsible for maintaining certification, driving continuous improvement, and ensuring compliance across the site. Supporting this, IDL operates a fully equipped on-site laboratory, overseen by our Laboratory Manager, Rhianne, where every product is rigorously tested to confirm it meets specification before release.
To uphold our BRC certification, IDL operates a fully integrated Quality Management System, which includes routine internal audits, documented control systems, and yearly unannounced third-party audits. We are also a member of SEDEX, demonstrating our commitment to ethical business practices and transparency, with independent ethical audits conducted as required.
Food Safety Programs
A robust HACCP program underpins our entire food safety system. This program is managed on-site, regularly reviewed, and implemented across all production lines. The entire HACCP team at IDL are formally trained and certified, ensuring deep knowledge and accountability across all areas of production. Our CEO, Andrew, and QA Manager, Nat, also bring extensive expertise and leadership to the program.
Critical control points are in place across production to safeguard the integrity of every product. These are supported by comprehensive prerequisite programs, covering allergen management, cleaning and sanitation, supplier approval, pest control, food defence, fraud prevention, and site-wide security measures. This ensures every beverage produced at IDL is safe, consistent, and of the highest quality.
Customer Quality Standards
IDL adheres to the quality standards established by our customers to the highest level. This includes partaking in yearly site wide audits as facilitated by our customers quality team.
GMP and Food Safety Culture
All staff at IDL are trained annually in HACCP and GMP and are active participants in our strong food safety culture. This culture is built on shared responsibility, where every team member, from production to management, plays a role in maintaining and improving quality standards. The result is a workplace where compliance is standard, and exceeding expectations is the goal.
Customer Standards and Partnerships
The Senior Management team at IDL is committed to ensuring the quality standards at IDL are not only adhered to, but improved on a regular basis. IDL continues to invest in upgrading machinery and processes to raise the quality standard, as well as develop new internal positions to further foster this commitment.
Management Commitment
On-Site Laboratory
The leadership at IDL is fully committed to continuous improvement in food safety and quality. This is reflected through ongoing investment in new technologies, machinery upgrades, and process optimisation, as well as the creation of specialised roles to strengthen our quality systems.
Our CEO, Andrew, works closely with the Quality Assurance and Laboratory teams to ensure that standards are not only maintained but raised year after year. This dedication allows IDL to consistently deliver beverages of exceptional quality, reinforcing our reputation as a trusted manufacturer.
The IDL Laboratory offers advanced analytical, microbiology and sensory services to our beverage operations and packaging teams. This includes analysis at all stages of preparation – from grape to glass for wines; from fruit juice to cans, bottles and kegs for ciders; and from ingredients to cans for our wide range of RTDs. We also offer full post packaging analysis at various stages of production including analytical, microbiology, sensory, and preparation and distribution of Certificate of Analyses to our wide range of customers.
We are the science link between creating products and dispatching them to our customers. The Laboratory is run by our Manager, Rhianne. Rhianne comes to us with an Honours Degree in Analytical Chemistry from Flinders University, a Diploma of Leadership and Management, and a decade of experience in the beverage industry, managing small and large accredited laboratories.
Investigating and implementing improvements while upholding the high standards of our on-site laboratory to BRC and ISO requirements is Rhianne’s passion. Our small laboratory team works 24/5 during vintage and 16/5 during the rest of the year to ensure full services are provided to our beverage operations and production teams to get product to you in a timely manner.